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Outreach Specialist (DHS Title: Outreach Worker)

Job Title: Outreach Specialist (DHS Title: Outreach Worker)
Department: Outreach
Reports to: Chief Program Officer (CPO)
FLSA Status: Non-exempt, Hourly
Approval: Chief Executive Officer (CEO)
DATE: May 09, 2024

PURPOSE OF POSITION: Under general supervision of the Outreach Supervisor, this position reviews referrals and/or creates assessments of individuals over 60 years of age living in Canadian, Cleveland, Logan, and Oklahoma Counties, and assists them in gaining access to needed services, especially targeting those who are frail, isolated, low-income, and minority. This position will assess individual needs and will facilitate the applicant’s access to community resources in face-to-face interviews in participant’s home environments and/or via telephone.

Essential Duties and Responsibilities: Include, but are not limited to the following:

  • Will deliver social services in the form of new participant registration and conduct in-home and/or telephone assessments.
  • Will complete any required assessment and Outreach training.
  • Reviews participant referrals from aging network, including Title III programs and other local providers, and outside sources such as self-referrals or family referrals.
  • Assesses participant’s abilities and needs using the OKDHS Title III Assessment tool.
  • Initiates person-centered problem-solving approaches to address participant’s potentially complex challenges, concerns, and situations.
  • Develops and maintains ongoing relationships with participants and families in order to best meet the needs of the participant.
  • Makes referrals for home and community-based services suitable to the participant’s unmet needs and desires.
  • Enters participant assessments, Title III referrals, and other pertinent information into information management database.
  • Prepares participant files and maintains all records of Outreach required by program.
  • Follows and updates the Outreach referral log and weekly in-home visit schedules.
  • Provides monthly public information activities, coordinated with supervisor, to share information about resources, agencies, and programs that are available to seniors in their area.
  • Identifies, research, and reports underserved populations and areas needing Outreach awareness to supervisor.
  • Identifies and reports common and/or trending gaps in services to supervisor.
  • Participates in continuing education opportunities related to aging issues and resources.
  • Participates in community meetings such as coalitions, and advisory boards as workload allows or as directed by supervisor, in an effort to advocate for and support senior services.
  • Reports to work on a regular and timely basis and participates in staff meetings.
  • Performs other duties as directed.